The Professional Conduct and Client Care Practice Rules (the Code of Conduct) sets the minimum standards for New Zealand’s real estate agents. This publication is made available from the Real Estate Agents Authority (REAA) and is also available on their website: www.reaa.govt.nz
We welcome your feedback whether offering a suggestion or observation, expressing satisfaction or dissatisfaction with the service you have received from our agency or any of our Professionals salespeople.
Initially we encourage direct discussion with the salesperson who you have been dealing with or our management team.
Should you prefer, you can place your feedback in writing using the forms provided below and forward this to the office for follow-up and contact with you.
Click here to download Complaints Form.
Once completed, please feel free to hand your feedback to any of our staff or forward it to our office using the contact details on the form.
If you wish you can contact our National Group at www.professionals.co.nz.
Also available to you is the Government, Justice Department, Real Estate Agents Authority which you can access directly at any time in respect of a complaint. Details of their complaints process, rules and their contact details can be found on the Authority Website. (www.reaa.govt.nz)
We thank you for your communication and taking the time to make contact with us.
The Management Team